Refund & Cancellation Policy

How APIHiver works

APIHiver is a marketplace. Each API is owned and run by its Provider, who sets its pricing. APIHiver collects payments on the Provider's behalf, so refund requests are decided together with the Provider of the API you paid for.

Cancelling a subscription

You can cancel any subscription at any time from Dashboard → Subscriptions → Cancel subscription.
Cancellation stops future renewals. Your plan stays active until the end of the period you've already paid for, and you won't be charged again.
To stop being charged, cancel before your next billing date. Not using an API doesn't cancel it.
Free plans can be cancelled at any time and don't involve any payment.
Renewals aren't charged to your card automatically. A renewal invoice is issued at the start of each billing period. If you don't want to continue, cancel, or simply don't pay it: the subscription becomes past due, API access pauses, and it expires after about seven days. Nothing is charged.

Asking for a refund

Subscriptions are billed in advance, and API calls are delivered instantly, so payments are generally non-refundable. We'll consider a refund request when:

you were charged twice for the same invoice, or charged after you cancelled;
a payment was taken but the subscription wasn't activated;
the API was unavailable, or didn't work as described on its listing, for a substantial part of the billing period and the Provider couldn't fix it.

How to request one: email [email protected] within 7 days of the charge, with your account email, the invoice number and the reason.

What happens next

We confirm the charge and pass your request to the API's Provider.
The Provider decides whether to approve the refund, because it's their product and their revenue. We ask them to reply within 5 business days.
If the Provider approves, or doesn't respond in time, APIHiver may process the refund. Billing errors caused by APIHiver (such as a duplicate charge) are refunded by us directly, without needing the Provider.
Approved refunds go back to your original payment method through Razorpay, usually within 5–7 business days of approval (your bank's timing may vary). Partial refunds may be given for partially used periods.

When a refund is made, the related subscription may be cancelled or moved to the free plan.

Refunds issued by Providers

A Provider may choose to refund a subscriber, for example as a goodwill gesture or after an outage. Those refunds are processed through APIHiver in the same way, and the refunded amount is deducted from the Provider's earnings.

Chargebacks

Please contact us before disputing a charge with your bank, because we can usually resolve billing problems faster. If a chargeback is raised, we may suspend the related subscription while it's investigated. If a chargeback is found to be unjustified, the account may be restricted until the amount is settled.

Contact

Extract Edge · A/73 Rustomjee Royale, J.S. Road, Dahisar West, Mumbai, Maharashtra 400068, India

Email: [email protected] · Phone: +91 97688 36541